Refund Policy

At ZE BRANICS, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

 Returns

• You have 30 days from the date of purchase to request a return.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• A receipt or proof of purchase is required to complete the return process.

Non-Returnable Items

Certain items are not eligible for return, including:

• Personalized or custom-made products
• Gift cards
• Clearance or sale items

Refund Process

• Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges

If you received a defective or damaged item, please contact us at 1zebranics@gmail.com within 48 hours of receiving your order. We will arrange for an exchange or offer a refund, depending on your preference.

Shipping Costs

• Customers are responsible for the cost of return shipping.
• Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Late or Missing Refunds

If you haven’t received your refund after the expected processing time:

• First, check your bank account or payment method.
• Contact your credit card company or bank, as processing times may vary.
• If you’ve done all this and still haven’t received your refund, please contact us at 1zebranics@gmail.com.